Technical Support Specialist (Remote)

Merchant Services – Tech Support 2 years (mandatory requirement)

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant.

Slice Merchant Services is seeking a friendly, energetic, and reliable Technical Support Specialist who will be assisting our clients with a smooth and efficient equipment setup process as well as troubleshooting. This individual MUST be enthusiastic about supporting our clients by offering customer satisfaction & reliable technical support.

Responsibilities:
  • ANSWERING A LARGE NUMBER OF INCOMING TROUBLESHOOTING CALLS
  • SOLVING TECHNICAL ISSUES
  • FOLLOW UP WITH CLIENTS TO ENSURE ALL EQUIPMENT IS WORKING PROPERLY
  • MAKE ACCURATE DECISIONS
  • PROVIDE ACCURATE INFORMATION
Requirements:
  • WORKS WELL IN A TEAM ENVIRONMENT
  • ENTHUSIASTIC, SELF-DRIVEN, AND LIKES TO PROBLEM SOLVE
  • GREAT COMPUTER SKILLS
  • EXCELLENT ATTENTION TO DETAIL
  • ABILITY TO LEARN FAST
  • MULTITASKING
  • STRONG VERBAL COMMUNICATION SKILLS
Required Experience:
  • SALESFORCE
  • CREDIT CARD PROCESSING EQUIPMENT & POS SYSTEMS
  • TECH SUPPORT
  • MERCHANT SERVICES INDUSTRY experience is a must

Job Type: Full-time

Salary: $15.00 – $20.00 per hour

Apply today!!!

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