Technical Support Specialist
Come join our winning team
Technical Support Representative
Slice Business Marketing, is a national company offering credit card processing and business capital products and services.
We are growing our support team to accommodate for demand for our products and services. We offer full training, a progressive and casual (but task oriented) work environment, competitive salary post training, bonus opportunities, paid time off.
Responsibilities:
- Manage large amounts of incoming calls
- Respond efficiently to customer inquiries
- Identify and assess customers' needs to achieve resolution to problem at hand
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Keep records of customer interactions using SalesForce CRM
- Tech Specific responsibilities
Requirements:
- Minimum 1 year customer support, collections, tech support experience
- Strong phone contact handling, active listening and attention to detail skills
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritizes, and manages time effectively
Experience in the following areas is a plus:
- Merchant Services Industry Experience
- Familiarity with Salesforce CRM